How a growing interventional pain practice transformed referral chaos into automated patient flow

Faxes, emails, phone calls, and portal submissions all landing in different places, with no unified view

Case managers spending 3-4 hours daily just organizing and prioritizing referrals before any actual patient outreach

No-shows going untracked, follow-ups missed, and referrals sitting untouched for days

Staff manually checking coverage before scheduling, adding friction to every new patient

Doctors reviewing low-priority cases while urgent referrals sat in the queue

Single view of every referral — from intake to case closure — accessible to case managers, physicians, and administrators

AI monitors incoming emails/faxes, extracts patient data, and creates structured referral records automatically

The Referral Preparation Agent extracts patient details, auto-categorizes by type and urgency, assigns to the right physician, and generates a summary with recommended next actions

The Scheduling Agent sends appointment reminders, monitors cases for unscheduled or missed appointments, suggests available slots, and escalates persistent no-shows

Automated alerts for upcoming appointments, no-shows, overdue actions — ensuring nothing slips through